Computer Support Specialist Courses

CRT 190 Certification Training Lab (1)

This class is designed to give the second semester student supervised practice with computerized testing. Students will apply previously learned skills and concepts in preparation for the CompTIA A+ Examinations. Practice test banks will be used to simulate the exams. Students will take practice tests, review answers, research any incorrect answers, and research and obtain correct answers.

SyllabusLocations and Class Schedule

CST 103 Operating Systems (2)

This course provides instruction on the most commonly used major operating systems. Components covered will be installation, configuration, maintenance, file management, and batch files.

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CST 105 Industrial Computer Applications (2)

This is an introductory course appropriate for all technical and skilled trade students.  This course is designed to provide computer familiarity, not proficiency.  Industrial applications of computers will be stressed.  Computer software, storage/input/output devices, and controls as they apply to industry will be explored. The course is competency based and will provide the student with experiences and demonstrations in keyboarding, window programs, word processing, spreadsheets, computer graphics, and email. The student will learn the basic features and functions of the Internet, Outlook, Word, and Excel. The student will also learn about basic computer concepts and internet skills.

Syllabus • Locations and Class Schedule

CST 106 Introduction to Networking: CCNA 1 (3)

Prerequisite: Concurrent enrollment in CST or CompTIA A+ certification or permission of Instructor

This course introduces the architecture, structure, functions, components, and models of the Internet and other computer networks.  It uses the Open System Interconnection (OSI) and Transmission Control Protocol (TCP) layered models to examine the nature and roles of protocols and services at the application, network, data link, and physical layers.  The principles and structure of Internet Protocol (IP) addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the curriculum.  Labs use a “model Internet” to allow students to analyze real data without affecting production networks. Packet Tracer (PT) activities help students analyze protocol and network operation and build small networks in a simulated environment.  This is the first class in a series of four offerings to prepare for the Cisco Certified Network Associate (CCNA) certification.

SyllabusLocations and Class Schedule

CST 107 Introduction to Computers and Applications (3)

This course is designed to examine and apply the skills, tools and information necessary to perform basic software applications used with microcomputers. Students will be introduced to fundamental computer concepts pertaining to operating systems, hardware, software, security, word-processors, spreadsheets, database, presentation and web-page development software applications. With this knowledge students perform fundamental applications, format and print queries and reports.

SyllabusLocations and Class Schedule

CST 115 PC Troubleshooting Lab (1)

This course is intended to introduce the student to various computer components and business systems. The basics of troubleshooting the Personal Computer (PC) Safety and proper tool usage will be reinforced. The student will be introduced to the techniques used to isolate and resolve computer problems, multimedia technology, and input-output devices including monitors and video cards. Instruction will be given on basic electrical principles and PC power supplies.

Syllabus Locations and Class Schedule

CST 118 Linux Essentials (2)

The course is designed to introduce students to the Linux operating system basics. Major topics include discussions on Open-Source software, the Linux file system, command line syntax, basic scripting in Linux, and how to manage users on a Linux system. The course content is aligned with the Linux Professional Institute’s Linux Essentials certification exam.

Syllabus • Locations and Class Schedule

CST 124 PC Troubleshooting Essentials (2)

This course is intended to introduce the student to various computer components, business systems, and the basics of troubleshooting the Personal Computer (PC) Safety and proper tool usage will be reinforced. The student will be introduced to the techniques used to isolate and resolve computer problems, multimedia technology, input-output devices including monitors and video cards. Instruction will be given on basic electrical principles and PC power supplies.

Syllabus • Locations and Class Schedule

CST 125 Web Design (2)

This course is designed to introduce students to web design using HTML5 and CSS3.  Concepts discussed include understanding HTML/HTML5, responsive web design, how to structure web pages using both HTML and CSS, how to use elements such as tables and forms, and how to add multimedia to create dynamic and engaging web pages.

Syllabus • Locations and Class Schedule

CST 152 Operating Systems (2)

This course provides instruction on the most commonly used major operating systems. Components covered will be installation, configuration, maintenance, file management, and batch files.  

Syllabus • Locations and Class Schedule

CST 154 CompTIA A+ Essentials (3)

This course is designed to give the student instruction on complex hardware installation and prevention of and recovery from data loss. It will introduce the student to telephone communications, printers, notebook PCs, virus infection, and data recovery.

Syllabus Locations and Class Schedule

CST 158 CompTIA A+ Practical Applications (3)

This course is designed to give the Computer Support Technology student instruction on how to troubleshoot and resolve operating system issues. The student will be using tools within the operating systems as well as third-party software to resolve problems. This course will examine common operating system problems and problems that are specific to individual operating systems. The differences, advantages, and disadvantages of several popular Windows operating systems will be considered.

SyllabusLocations and Class Schedule

CST 159 Routers/Routing: CCNA 2 (4)

Prerequisite: CST 106

This course describes the architecture, components, and operation of routers, and explains the principles of routing and routing protocols. Students analyze, configure, verify, and troubleshoot the primary routing protocols Routing Information Protocol Version 1 (RIPv1), Routing Information Protocol Version 2 (RIPv2), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF). By the end of this course, students will be able to recognize and correct common routing issues and problems. Students complete a basic procedural lab, followed by basic configuration, implementation, and troubleshooting labs in each chapter. Packet Tracer activities reinforce new concepts, and allow students to model and analyze routing processes that may be difficult to visualize or understand. This is the second class in a series of four offerings to prepare for the Cisco Certified Network Associate (CCNA) certification.

SyllabusLocations and Class Schedule

CST 201 Advanced Operating Systems (3)

Advanced instruction on the most commonly used major operating systems. Components covered will be installation and configuration of dual boot operating systems, system file configuration and editing, system files, and system conflict resolution.  

Syllabus  Locations and Class Schedule

CST 206 Programming (2)

This course is designed to provide an introduction to computer programming. The course will cover basic programming skills such as form and menu creation, decision making, looping arrays and subroutines, and database interfacing. The course will introduce students to programming in a Windows environment using Visual Basic.

Syllabus • Locations and Class Schedule

CST 207 Tech Support Lab I (2)

This course is designed for second-year students who are enrolled in the Computer Support Technology and/or the AAS Degree Program. The Technical Support course will give the advanced student classroom instruction as well as practical experience with service calls and helpdesk situations. The student will be repairing PCs and resolving networking problems during class time, working directly with instructors and students from other departments on campus. The student will learn advanced techniques to develop and improve their workplace skills.

Syllabus • Locations and Class Schedule

CST212 LAN Switching and Wireless: CCNA 3 (3)

Prerequisite: CST 159

This course provides a comprehensive, theoretical, and practical approach to learning the technologies and protocols needed to design and implement a converged switched network. Students learn about the hierarchical network design model and how to select services for each layer. The course explains how to configure a switch for basic functionality and how to implement Virtual Local Area Network (VLANs), VLAN Trunking Protocol (VTP), and Inter-VLAN routing in a converged network. The different implementations of Spanning Tree Protocol in a converged network are presented and students develop the knowledge and skills necessary to implement a Wireless Local Area Network (WLAN) in a small-to-medium network. This is the third class in a series of four offerings to prepare for the Cisco Certified Network Associate (CCNA) certification.

SyllabusLocations and Class Schedule

CST 218 Linux (2)

The course is designed to introduce students to the Linux operating systems. Major topics will include hardware and software configuration, system operation and maintenance, security, Linux troubleshooting and diagnostics, and automation and scripting. The course material is aligned with the CompTIA Linux+ certification objectives.

SyllabusLocations and Class Schedule

CST 219 Server Operating Systems and Virtualization (3)

This course is designed as an introduction to server operating systems and virtualization. The course will examine typical network hardware, network architectures, data transmission, and popular network technologies as well as how communication layers and their protocols are used on a network. The course will introduce students to working with various server operating systems and hypervisors, and the installation of various client operating systems in a virtualized environment.

SyllabusLocations and Class Schedule

CST 223 Server Administration (3)

This course is designed to introduce students to various aspects of server administration.  Key concepts that will be discussed include server architecture, administration, storage, security, networking, disaster recovery, and troubleshooting.

SyllabusLocations and Class Schedule

CST 224 Computer and Network Security (3)

This course is designed as an introduction to secure computer networking administration and maintenance. The course will examine typical network hardware, network architectures, data transmission and popular network technologies as well as how communication layers and their protocols are used on a network with security best practices in place. The course will introduce students to installing Windows Server and Linux Server troubleshooting of network problems, and ensuring integrity and stability of a network.

SyllabusLocations and Class Schedule

CST 225 Web Development (3)

This course is designed to introduce students to web development using PHP and MySQL. Concepts discussed include Apache server set up, PHP applications and forms, and the creation, use, and maintenance of a MySQL database.

SyllabusLocations and Class Schedule

CST 295 Occupational Work Experience (0)

This course is designed to finish students’ preparation for employment in the Information Technology industry. Students will complete a resume to present to potential employers and may also participate in on-the-job-training opportunities.

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NET 125 Introduction to Net+ (3)

This Course is intended to introduce the student to various networking concepts and technologies for students interested in becoming network administrators. Safety and proper tool usage will be reinforced. Key topics include protocols, topologies, hardware, client and server configuration, network services, and network security. In addition, the student will be given hands-on knowledge, requiring the student to thoroughly understand configuration, troubleshooting, and maintenance of networks.

Syllabus • Locations and Class Schedule

NET 196 Certification Training Lab Net+ (1)

This class is designed to give the second semester student supervised practice with computerized testing. Students will apply previously learned skills and concepts in preparation for the CompTIA Network+ Examination. Practice test banks will be used to simulate the exams. Students will take practice tests, review answers, research any incorrect answers, and research and obtain correct answers.

Syllabus • Locations and Class Schedule

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